After receiving the payment your order will be dispatched within 24-36 hours on both working days and weekends. There are however some exceptions to this rule - Cytogens, Cytomaxes and Cytamins products are not kept at our warehouse and will take 1-3 working days to be delivered to us. Other products such as Cerebrolysin, Semax, Selank, Actovegin, Mildronate and many other are always available in our warehouse and will likely be shipped the same day.
You will receive an email with the tracking number, once your order is shipped.
The average delivery time to the United States, Australia, Canada is 15 - 30 days.
The average delivery time to the European States and to the United Kingdom is 10 - 20 days.
Shipping fee is 10 US dollars for standard shipping with Russian Post.
For a selected number pop countries, you can also get a faster shipping with EMS (Express Mail Service) for 30 US dollars. It is likely to arrive a couple days earlier but this depends on the work of Russian Post.
We offer a full delivery guarantee meaning that if you have not received your product for whatever reason we will reship it for free or give a full refund in BTC. We do our best to fill customs declaration properly, pack your order in a safe manner and ship only to countries that allow import of non-scheduled pharmaceuticals.
We ship to the following countries:
- United Kingdom
- United States
- Czech Republic
*** There are a number of countries that we have little or no experience of shipping to. With regards to this countries standard conditions apply i.e. we guarantee that your order is prepared and shipped in a timely manner and that it will show up in your country within the guaranteed time frame. However, the work of your national post operator as well as customs policy of your country is customer's responsibility and you need to be sure about the personal import regulation in your country.
If we happen to receive the products back from you, which is often the case when customs refused accepting the parcel, we will refund you the full amount of the order minus shipping and handling expenses of 15 USD. This does not apply to perishable goods such as Semax, Selank, Visomitin and other SKQ1 products.